If you change your mind or are dissatisfied with your purchase, you have 30 days from the receipt of your order to return items unused, undamaged and in original packaging to us for a full store credit (excluding shipping cost). Please contact us at hello@graanvi.com within 7 days of receiving your order to initiate the return. Customers are responsible for the return shipping cost of the product, which must be accompanied by a copy of the receipt and shipped to:

Graanvi,
#27/9, Off Cubbon Road,
Bangalore 560001,
Karnataka, India.

Once your return is received and inspected, we will notify you of an approval. Your credit note will be issued shortly after via email. Products that arrive with obvious wear/consumer damage to them will be rejected for a store credit claim. The product can then be sent back to the customer, but a shipping and an administrative fee will be charged.

We are unable to exchange items unless they are defective or damaged. Send us an email with product images at hello@graanvi.com within 48 hours of receipt to initiate an exchange process. If your claim is approved, we will take complete responsibility for the exchange. However, please allow us time to get your exchanged item to you.

It usually take us 1-2 working days to dispatch orders. The estimated delivery turnaround time from the time of dispatch is as follows:
India customers – four to eight business days, free shipping across India
International customers – seven to fourteen business days, free shipping to USA, Canada & UK currently

In the instance your shipment takes longer that the above mentioned delivery time, do reach out to us at hello@graanvi.com

INTERNATIONAL SHIPPING – COST & DESTINATION

We provide free shipping to USA, Canada & UK currently. 

Drop us an email if you need to know if we ship to your country of residence and you would like to purchase any of our products. We will do our best to assist you with the best shipping rate possible.

All Duties and taxes for international shipping shall be borne by the customer. Graanvi is not liable to pay any Duties or Taxes for International Shipping.